Refund policy

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned,custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds / Return Policy

At Noir Designed, every order is custom-made and engraved to your specifications. For this reason, we enforce a strict policy regarding cancellations, refunds, and returns.

No Refunds, Returns, or Exchanges

Refunds, returns, or exchanges are not accepted once the engraving process has begun. All custom and special orders are final sale. Personalized and engraved items are non-returnable unless defective due to our error. So please double check all your entries for proper spelling, capitalization and layout choices.